H Infosector ειναι πιστοποιημένος συνεργάτης της 3CX. Δείτε συνοπτικά τις δυνατότητες του τηλεφωνικού κέντρου 3CX.

General Phone System Features Superior Mobility with 3CXPhone for Windows, Android and iPhone
Call Logging – Call Reporting – Blind Call Transfer 
Attended Call Transfer – Call Forward on Busy
Call Forward on No Answer – Call Routing (DID)
Call Routing (Caller ID) – Caller ID
Conference Calling – Conference Rooms Auto Attendant / Digital ReceptionistRecord New Voice Prompts From PhoneVoicemailMusic on HoldCentral PhonebookCall by NameDifferent Prompts for HolidaysCall ParkingCall PickupCall QueuingCall RecordingMWI – Message Waiting IndicatorBLF Status UpdatesIntercomPaging
CTI Support (Windows only)Seamlessly Create Conference CallsView Remote User PresenceRun as Presence Monitor in Combination with Desk phone (Windows only)Allow Users to Configure their Own Extension SettingsMake and Receive CallsTransfer CallsShows Incoming CallsShows Caller IDShows Personal Call HistoryDivert Calls to Voice MailQueue Monitoring (Windows only)Shows Status of Other ExtensionsPlug and Play ProvisioningManage Forwarding RulesManage Softphones from Management ConsoleAuto ProvisioningRemote ConfigureIncludes Tunnel to Avoid NAT ProblemsTunnel All VoIP Traffic Over a Single Port
Management and Scalability Unified Communications
Web-based Management ConsoleConfiguration WizardReal Time Web-based System StatusIntegrated Web ServerBackup and RestoreFirewall/NAT Friendly Configuration of External Extensions via TunnelMicrosoft Windows Server CertifiedIntegrated Enterprise Database (PostgreSQL)VMware / Hyper-VDisable an Extension TemporarilyManagement of Group Privileges Public SIP ID for ExtensionsAdvanced Forwarding Rules Based on Caller ID, Time & Type of CallReceive Voice Mail via EmailIntegrate Branch Offices with 3CX BridgeStandards-based Presence InformationIntegrated Fax ServerReceive Faxes via Email as PDF
IP Phone Management *1 Call Center Features
Automatic Phone ProvisioningManage IP Phones Network Wide from ConsolePlug and Play Support for Easy Deployment of IP PhonesProvision all Popular IP Phones with Correct SettingsRestart One or All Phones RemotelyUpdate Firmware on One or More IP Phones Network WideSee Firmware Version of Phone Advanced Real Time Queue StatisticsMonitor Queue StatusReview Number of Callers in a QueueLog Agents In and Out of QueuesAdvanced Agent StatisticsTime an Agent Logged In/Out of the QueueReview the Number of Answered/Unanswered CallsAverage and Longest Wait Time and MoreWallboardAllow your Customers to Hang Up and Retain their Position in the QueueThe Customer is Called Back When an Agent Becomes AvailableCall Back Notification Emails are Sent to the SupervisorRound Robin QueueLongest Waiting QueueLeast Talk Time QueueFewest Answered QueueHunt By Threes – Random QueueHunt By Threes – Prioritized QueueSLA AlertsListen In / Whisper / Barge inRing / Hunt Groups
3rd Party Application Integration
TAPI Driver for Integration with Microsoft Outlook and TAP ApplicationsMicrosoft OutlookSalesforce IntegrationSugarCRM IntegrationMicrosoft Dynamics IntegrationHTTP API to Integrate with any Web CRMMicrosoft Exchange 2007/2010/2013 UMMicrosoft Exchange Contact Phonebook IntegrationMicrosoft Exchange Auto Attendant Integration